Reset 2FA for employee
1. Navigate to the Employees tab.
2. In the Employee list, locate the relevant employee. Under Actions, click the drop-down arrow and select Reset 2FA.
3. Click Reset.
Resetting an employee’s 2FA will remove their current 2FA setup. They’ll need to set it up again with their next login. We’ll send them an email to let them know.
Reset 2FA for another administrator
As an administrator, you can reset 2FA for other administrators in your account.
1. In the top navigation bar, go to Settings > Account settings.
2. On the User Accounts tab, locate the relevant individual. Under Tools, use the drop-down arrow and select Reset 2FA.
3. Click Reset.
Resetting another administrator’s 2FA will remove their current 2FA setup. They’ll need to set it up again with their next login. We’ll send them an email to let them know.
Plan ahead to ensure payroll access while you are out of office or overseas
IMPORTANT! If you are unable to access SMS for your 2FA code, you will not be able to sign into your account and run payroll. If you will be overseas or otherwise unable to receive the 2FA code to your phone, you must plan for how you will continue to run your payroll.
How can I prepare for a smooth payroll while I’m overseas or out of office?
If you are planning to be overseas or out of office, set yourself up for a smooth payroll with one or more of these strategies:
- Change your two-factor authentication method to an authenticator app rather than SMS
- Run the payrolls before you leave
- Add a payroll administrator who can edit or run the payroll on your behalf
We strongly recommend that even if you run the payrolls before you leave or use an authenticator app, you still add another payroll administrator to your account. This will ensure that you can make any unanticipated changes to your payroll.
I can’t access 2FA to sign into my Wagepoint account because I’m overseas. What can I do?
- Try turning on roaming services to see if you can receive your 2FA code. Depending on the country you are in, your service provider, and local regulations, you may be able to receive the 2FA code.
- You may be able to use a third-party SMS text service provider to receive the 2FA code. Note that there is often a cost associated with these services and that these providers are also subject to local regulations.
- To ensure the security of your account, we require a verification process in order to reset your 2FA. If you are unable to receive text messages or calls overseas, then this may impact our ability to verify your identity and reset 2FA for your account. This is why it is crucial for you to plan ahead to avoid disruptions to your payroll.