(US) How an Admin resets an Employee/Admin Password

1. Navigate to the Account Settings > User Accounts tab.

2. Click the pencil ( ✎ ) next to the user.

3. Enabled – this toggle should be set to 'Yes' to allow the user to access their employee account online. 

4. User ID – usernames are generated by the system and cannot be changed.

5. Password – a temporary password is automatically created when the employee is first invited to access their employee account. You can reset their password through this tab if the employee is having trouble accessing their account. 

6. User Description – defaults to the person's name. 

Employees can also click the "Forgot password" link on the login page to request a password reset via email. Note: employees have to enter the correct username associated with their account and have a valid email address on file to use this option.