(CA) Two-factor authentication (2FA)

Two-factor authentication, also known as 2FA, is an extra layer of security that is also known as multi-factor authentication.

In addition to the username and password, a user also has to provide a piece of information, only accessible to them - often called a security token. This makes it harder for unauthorized people to use your account or access your personal data.

Wagepoint uses a smartphone with the Google Authenticator app to provide a security token. Before you begin, please ensure to download this app from your preferred app store on your phone. For more information, please read the help file from Google.

1. Navigate to the Two-factor authentication section in the Account Settings > Security tab.
   
   
2. Click "Enable two-factor authentication." You will be prompted to enter your current password for security reasons.
   
   
3. Follow the steps in the setup wizard, based on your operating system. Click "Continue with iOS" or "Continue with Android". You will be asked to scan a QR code on the screen using your phone. A verification code will display on your device. Please enter this code under, "Enter your code" on your computer screen. 
   
   Note: In order for the verification process to work, the "Date & Time" settings on your smartphone and computer must match, displaying the same time. If your phone and computer are displaying different times, navigate to Settings > System > Date & Time on your devices and select the option that allows you to "use the date and time provided by your network" or use "automatic" date and time settings. 
   
   Note: Please print the set of Recovery Codes i.e. one-off codes, that can be used in case you can not access your phone. 
   
   
4. Two-factor authentication is enabled for your account. 
   
   
5. Each time you sign into Wagepoint, you will be prompted to enter a 6-digit authentication code that you can find in the Google Authenticator app on your smartphone.

Disable Two-Factor Authentication

1. Navigate to the Two-factor Authentication section in the Account Settings > Security tab.
   
   
2. Click "Disable two-factor authentication." You will be prompted to enter your current password for security reasons.
   
   
3. Follow the steps in the setup wizard to disable two-factor authentication for your account.

Unable to access authentication code

1. Click "I need help with an authentication code" on the authentication page if you lose your phone or cannot access your authentication code for any other reason.
   
   

2. Enter the 16-digit recovery code. Note: each code can only be used once.

No Phone or Recovery Code? Please contact support to verify your identity and disable two-factor authentication on your account.