Two-factor authentication, commonly known as 2FA, is an extra layer of security that goes beyond a single password. It can also be known as multi-factor authentication.
In addition to the username and password, a user also has to provide a piece of information, only accessible to them - often called a security token. By requiring this additional element, it protects your account from easily being breached. If someone gets your password, 2FA is an extra layer of security as the attacker needs your mobile phone to access the verification code. This makes it harder for unauthorized people to use your account or access your personal data.
You can learn more about 2FA in this blog post, written by Wagepoint’s own fraud team.
How to set up two-factor authentication
Wagepoint uses the Google Authenticator smartphone application to generate your security token. Before following the steps outlined below, please download the Google Authenticator application from your preferred app store on your mobile phone. For more information, please read the help file from Google.
Important Note: These steps need a desktop or laptop computer to complete.
Note: In order for the verification process to work, the "Date & Time" settings on your smartphone and computer must match, displaying the same time. If your phone and computer are displaying different times, navigate the Date & Time settings on your devices and select the option that allows you to "use the date and time provided by your network" or use "automatic" date and time settings.
1. In your Employee portal, navigate to My Info.
2. Click Enable Two-factor authentication.
3. Review the information about two-factor authentication, click Continue, and enter your password.
4. Next, download the Google Authenticator app on your smartphone:
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- From your iPhone, open the App Store.
- Search for the Google Authenticator app and install.
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- From your Android, open the Google Play Store.
- Search for the Google Authenticator app and install.
5. Then, click Continue.
- If you have an Apple iPhone, select Continue with iOS.
- If you have an Android, select Continue with Android.
6. In the Google Authenticator app, tap the + button and scan the barcode from within Wagepoint.
7. Once Wagepoint has been added to your authenticator app, enter the 6-digit verification code and click Continue.
8. Save your single use recovery keys, then click Continue.
- Several recovery keys will be generated that are specific to your account. Each key is single use.
- These keys will allow you to access your account in the event that your two-step authentication method fails.
- Use the Printer icon to print your recovery keys.
9. Your 2FA setup is complete! From now on, you'll need to enter a verification code from the Google Authenticator app when you log into Wagepoint. Click Done.
Unable to access authentication code
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Click "I need help with an authentication code" on the authentication page if you lose your phone or cannot access your authentication code for any other reason.
- Enter the 16-digit recovery code. Note: each code can only be used once.
No Phone or Recovery Code? Please contact support to verify your identity and disable two-factor authentication on your account.