Set up two-factor authentication (2FA) as an employee

Two-factor authentication, commonly known as  2FA, is an extra layer of security that goes beyond a single password. It can also be known as multi-factor authentication.

In addition to the username and password, a user also has to provide a piece of information, only accessible to them - often called a security token. By requiring this additional element, it protects your account from easily being breached. If someone gets your password, 2FA is an extra layer of security as the attacker needs your mobile phone to access the verification code.  This makes it harder for unauthorized people to use your account or access your personal data.

There are two available methods for two-factor authentication:

1. Google authenticator app
2. SMS / Text message

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Set up 2FA using Google Authenticator

Please use a computer or laptop to complete these steps. The workflow is not designed to work on mobile.

1. In your Employee portal, navigate to My Info.

2. Click Enable Two-factor authentication.

3. Review the information about two-factor authentication, click Continue, and enter your password.

4. Download the Google Authenticator app on your smartphone. Get more help with Google Authenticator here.

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  • From your iPhone, open the App Store.
  • Search for the Google Authenticator app and install.
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  • From your Android, open the Google Play Store.
  • Search for the Google Authenticator app and install.

5. Click Continue.

• If you have an Apple iPhone, select Continue with iOS.
• If you have an Android, select Continue with Android. 

 

6. In the Google Authenticator app, tap the + button and scan the barcode from within Wagepoint.

7. Once Wagepoint has been added to your authenticator app, enter the 6-digit verification code and click Continue.

 

8. Save your single use recovery keys, then click Continue.

• Several recovery keys will be generated that are specific to your account. Each key is single use.
• These keys will allow you to access your account in the event that your two-step authentication method fails.
• Use the Printer icon to print your recovery keys. 

 

9. Your 2FA setup is complete! From now on, you'll need to enter a verification code from the Google Authenticator app when you log into Wagepoint. Click Done. 

Note: In order for the verification process to work, the "Date & Time" settings on your smartphone and computer must match, displaying the same time. If your phone and computer are displaying different times, navigate the Date & Time settings on your devices and select the option that allows you to "use the date and time provided by your network" or use "automatic" date and time settings.

Set up 2FA using SMS / text message

Two-factor authentication using SMS requires a Canadian or US phone number.

1. In the top navigation bar, go to Settings > Account Settings.

 

2. Navigate to the Security tab.

 

3. Click Enable Two-factor authentication.

 

4. Enter your password, then click Continue.

5. Under Choose how you'd like to receive your 2FA code, select SMS (Text message) - Canada and US only, then click Continue.

6. Enter your phone number, then click Continue.

7. A 6-digit verification code will be sent to your phone. Enter the code, and click Continue. 

• The code is valid for 1 minute. After 1 minute, click Resend Code.
• If you'd like this device to be remembered for 30 days, select the checkbox. 

Your 2FA is successfully updated!

Note: In order for the verification process to work, the "Date & Time" settings on your smartphone and computer must match, displaying the same time. If your phone and computer are displaying different times, navigate to Settings > System > Date & Time on your devices and select the option that allows you to "use the date and time provided by your network" or use "automatic" date and time settings. 

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FAQs: Two-factor authentication

• When it comes to payroll, security is paramount. 2FA, or Two-Factor Authentication, is a layer of protection beyond simple passwords. Just like a padlock on your briefcase, it adds another step to secure access.
  At its core, 2FA combines two elements: something you know (like a password) and something you have (such as a phone). With both of these combined, the likelihood that someone could access your account is lowered significantly.
• Yes, you can choose to authenticate via SMS or the Authenticator app.
• While we don’t have a fixed implementation date just yet, we strongly encourage you to enable 2FA as soon as possible to ensure uninterrupted access when the change takes effect.
• Select the SMS option for 2FA if you’d like to use the “Remember this device for 30 days” option and minimize prompts to re-authenticate 2FA for your account.
• When you set up your 2FA, you are provided with several single-use recovery codes. On the authentication page, click "I need help with an authentication code." Then, enter your 16-digit recovery code.
  If this method does not work or you cannot access your recovery code, email [e-mail].
• Don’t worry, a Wagepoint account admin can reset the 2FA method to get administrators back into their account. You can create a support ticket and one of our friendly support agents will get in touch.